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A Gracious Way to Get Results

In addition to saying "thank you" to recognize past acts, Kate Zabriskie, the president of Business Training Works, Inc., advises to use it to influence people and steer them toward a desired behavior. Her tips include:
o Provide a "thank you" in advance
o Have a deep understanding of the desired response
o Carefully select your words, timing, tone, and message

As seen in LC/DBM magazine, March 2018.

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December 14, 2018, 12:54 am PST

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