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A Gracious Way to Get Results
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In addition to saying "thank you" to recognize past acts, Kate Zabriskie, the president of Business Training Works, Inc., advises to use it to influence people and steer them toward a desired behavior. Her tips include:
o Provide a "thank you" in advance
o Have a deep understanding of the desired response
o Carefully select your words, timing, tone, and message



As seen in LC/DBM magazine, March 2018.






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