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Productive Conflict Resolution

Workplaces are filled with diverse personalities, which makes conflict resolution a touchy subject but one that must be discussed clearly with your team according to Chris Ciardello, a practice management consultant with Global Team Solutions. He lists the following rules for an effective solution:
o Each side must first listen before responding
o Identify issues clearly, professionally, and concisely
o Only "I" statements are allowed
o No personal attacks

As seen in LC/DBM magazine, March 2018.

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December 14, 2018, 12:46 am PST

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